Return and Shipping Policy
If your item arrives damaged or with a manufacturing defect, please contact us
within 30 days with documentation of your purchase and photos of the damage, so we can replace the item or issue a refund. Refunds can take up to 14 business days for the banks to process and credit to your account.
Vivid is a small business serving independent artists & authors, and as such we cannot accommodate returns or refunds on merchandise that is in the process of being delivered or which arrives in good condition.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound..